Netflix Managers Build Trust and Alignment Across Departments
“We were spinning our wheels. Decisions took forever, and everyone had a different way of working.”
A newly formed 15-person team at Netflix, composed of members from different departments and work cultures, struggled with misalignment, poor communication, and lack of trust. This led to bottlenecks, inefficiencies, and frustration.
The team needed a shared language for teamwork and decision-making. They had to build trust, improve communication, and foster a culture where feedback wasn’t feared but embraced.
Through a six-month 1:1 coaching engagement with the team leader and team workshops, we helped:
Strengthen trust by fostering open conversations about work styles and expectations.
Improve communication with actionable tools to navigate feedback and reduce friction.
Equip a senior leader to overcome imposter syndrome, articulate her value, and confidently lead.
Results:
Improved team alignment and decision-making processes.
Reduced friction, leading to more effective collaboration.
The senior leader went from uncertainty to confidence, leading to two promotions and a high-performing team.
“Kibi helped me tap into my authentic self and define the type of manager I want to be. She gave me the tools to lead with confidence and purpose, rooted in my own experiences.”
